Welcome to CourseCompass.com

The CourseCompass team is dedicated to helping you with CourseCompass and ensuring that your user experience is a good one! Getting Started and FAQ resources on this website will help you get started with CourseCompass.

Check out the following support resources:

System Requirements
Quick Start Guides
Contact Us

CourseCompass System Requirements

To work with CourseCompass, your computer must meet the following system requirements for operating systems, connection speed, and browser versions.

Operating systems
CourseCompass is supported for the following operating systems:

Windows^® 98*, 2000, and XP
Macintosh^® OS 9.2 and OS X Version 10.2

*Although the platform upon which CourseCompass is built (Blackboard 6.0.11) has not been certified by Blackboard for use with Windows 98, CourseCompass has been tested with and is supported for Windows 98.

Connections and browsers
CourseCompass requires an Internet connection with a minimum connection speed of 28.8 kbps (kilobits per second) and either of the following Internet browsers. To check your browser version, click About from the Help menu.

Microsoft^® Internet Explorer, Version 5.x up to Version 6.0
Netscape^® Communicator or Netscape Navigator, Version 6.2 and 7.0

If you have an earlier version of one of these browsers, you can download a newer version from the appropriate manufacturer's website:

For Internet Explorer, go to http://www.microsoft.com
For Communicator or Navigator, go to http://www.netscape.com

AOL users: You cannot view CourseCompass using the AOL browser. You can, however, use AOL as your Internet Service Provider to access the Internet, then open either the Internet Explorer or Netscape Communicator/Navigator browser within AOL to access CourseCompass.

Browser settings: cookies and Javascript options
CourseCompass uses both cookies and JavaScript technology. Both of these features must be turned on in your browser, and are usually turned on by default. See your browser Help for instructions on how to view or change these browser options.

Additional software
To use multimedia material provided with some courses, you may also need to download and install additional software. If you're uncertain whether you'll need these resources, you can open your course and see what it requires. Note that some plug-ins are not supported by Internet Explorer V5.5 SP2 or higher.

Adobe^® Reader^® - Needed to view online CourseCompass guides and other PDF documents
Apple^® QuickTime^® - Needed to view full-screen video and streamed media, or hear audio files in any of 30 audio, video and image formats, including Flash
InterAct Math^® - Needed to complete certain online exercises, homework assignments and tests
Java^™ Plug-in - Needed to view the Virtual Classroom and Lightweight Chat sessions in CourseCompass
Macromedia^® Flash^™ - Needed to improve viewing of high-fidelity web sites
Macromedia Shockwave^® - Needed to run animations in some courses
RealNetworks^® RealOne^™ Player - Needed to hear music or watch streamed media animations in some courses
TestGen Plug-in - Needed to view and take online TestGen tests in CourseCompass

Quick Start Guides

Students, view the CourseCompass Student Quick Start Guide (PDF). This guide describes how to register, log in, and enroll in CourseCompass courses, as well as the most common online course tasks.

Instructors, view the CourseCompass Instructor Quick Start Guide (PDF). This guide contains information on registering, logging in, and creating & customizing CourseCompass courses.

Note: If you don't have a copy of Adobe Reader 4.0 or later, you need to download and install this free program before you open the Quick Start Guides.

For more detailed assistance as you work in CourseCompass, click the Help button at the top right of any CourseCompass page. The appropriate online Help system for your role (instructor or student) will open in a separate browser window.

To contact Product Support:

Fill out the Product Support form (log in to CourseCompass and click the link for the Product Support form in Support module) to communicate your issue or request.
Call 1-800-677-6337. Staff is available to troubleshoot your technical problem Monday through Friday, from 9 AM to 6 PM Eastern time (US and Canada).