Summary

Technology

Skills: Good
Hours Online Per Week: 60
Attitude: Loves computers and has been working with them since he was a kid. He doesn't understand how users have so many tech support questions
Primary Uses: Managing customer information, fixing subscriptions problems, issuing refunds, and completing other tasks
Favorite Sites: Has a personal blog on Blogger to keep up with friends and also uses many web applications outside of work
Job Roadblocks: Tries to present a happy face to customers, but is frequently frustrated with internal tools because he perceived that what he does takes far too long