Mark the Middle Man

Summary

• Quote: “Sure, I can help you with that!”
• Role/Level: Pearson/School Middleman
• Age: 30
• Type: Secondary

Technology

• Skills: Good
• Hours Online Per Week: 20
• Attitude: Accustomed to online services requiring usernames and passwords and prefers to keep and organize his work and personal documents online. He is very confident about his abilities and likes explaining to others how things work.
• Primary Uses: Checking and writing emails to the hundreds of Pearson and school representatives he works with on a regular basis. Also researches school needs.
• Favorite Sites: Keeps up with the newest technology through CNet and other similar websites. Also posts to forums for teachers to better understand their needs.
• Job Roadblocks: Needs to remember lots of information from different customers, but does not like lists and the technology available to him. He ends up mostly working of memory and email reminders.

Personal

• Hometown: Pittsburg
• Languages: English
• Family: Married
• Personality: Convincing, Outgoing, Good Problem Solver
• Hobbies: Trying out the coolest new gadgets. Also likes going out with friends